Terms & Conditions

Please read the following

'Terms & Conditions' carefully, as using or purchasing from the picktrums.com website means you agree to them.   

PICKTRUMS cannot accept responsibility for colour and texture variations which may occasionally occur in handmade items. Although every effort has been made to reproduce colours accurately, due to varying screen resolutions some colours shown may not be exact representations of colours used.

Hand Crafted Products.

Customers are advised that due to products being hand crafted there may be slight variations in the designs.

 Please note:

In the rare circumstance that any products should arrive in an unsatisfactory condition, I am happy to exchange or refund the items affected. Please thoroughly check your order on arrival and if there are any problems please contact me through the contact details at the bottom of this page within 14 days of receipt 

Orders & Payments

We use PayPal's Shopping Cart system which is integrated into our website. As soon as you confirm your order, you will be taken to PayPal's own secure site where you can complete your purchase, they handle all credit and debit card payments. You can pay by Visa, MasterCard, Maestro, Switch etc.  PICKTRUMS does not see your card details at any time.
We also accept postal orders through the post, just email for our postal address. 

Post & Packing Postage is free within the U.K.  Orders with a value up to £49.99 are normally sent by 1st class recorded mail, which includes compensation up to £49.99 for loss or damage in transit, after 15 days have passed.

 

International Shipping Overseas orders are charged extra postage.

Please contact us for a quote

Returns If an item is returned to us because no-one was there to receive it, and it has not been collected from the post office within the time stated on the delivery card, we will ask you to pay the postage charge again for us to re-send it.

 

Goods are packaged carefully, but in the unlikely event that you receive anything damaged, please return within 14 days of receipt for replacement. In accordance with the Distance Selling Regulations, you may return any item (except custom-made) for any reason within 14 days of receiving it, provided that it has not been used and is returned in its original packaging. Please note that all postage costs will have to be borne by the customer except in the case of faulty or damaged goods.
Under no circumstances can earrings be returned unless faulty, due to hygiene regulations.

 It is the customer's responsibility to make sure items for return are packaged securely, especially for items in gift boxes which could be crushed if not protected. If we receive an item for return which has been damaged due to poor packaging, an amount will be deducted from the refund to cover the damage.

 Custom made orders
We will be pleased to quote you for custom made items. Just email us with your requirements.

Prices
The prices displayed on our website are in British pounds.

Delivery
All items are dispatched within 24 hours except custom items and purchases over weekends, delivery times depend on the Royal Mail and the destination country. We will not be held liable for any loss caused to you by late delivery. Please contact us right away if your goods do not arrive when expected and we will investigate.

 

 

16 Westbourne Avenue,

Tillicoultry

Clackmannanshire

FK13 6PU

 

valerie@picktrums.com

01259751840  or  07765807376